Refund Policy

1. General Policy

Payments made to Badawy Nexus are generally non-refundable once access, setup, subscription activation, implementation work, web design work, consultation, onboarding, support, or digital service delivery has started, except where this Refund Policy, a written agreement, or applicable law gives you a refund right.

We aim to be fair. Refunds are considered case by case, based on the type of service, payment method, service usage, delivery status, technical evidence, billing records, and legal requirements.

2. Refunds We May Approve

A refund may be considered in limited cases, including:

• You were charged by mistake because of a verified billing or system error.
• You made a duplicate payment for the same invoice, same subscription period, or same approved order.
• You paid for a service that Badawy Nexus could not activate or provide due to a confirmed issue on our side.
• You were charged after a cancellation request was properly submitted and confirmed before renewal.
• A payment was received but not attached to any valid account, invoice, order, or subscription after verification.
• A written agreement, invoice, quotation, or applicable law expressly gives you a refund right.

Where appropriate, we may offer account credit, plan extension, service correction, technical support, partial refund, or full refund depending on the facts.

3. Non-Refundable Items

Unless required by law or expressly agreed in writing, the following are non-refundable:

• Setup fees, activation fees, onboarding fees, configuration fees, and implementation fees.
• Web design, custom development, branding, content work, integration, consultation, training, and support services already started or delivered.
• Completed subscription periods or any period where the service was available for use.
• Third-party costs such as domain registration, hosting, payment-provider fees, SMS charges, email charges, WhatsApp/API fees, app store fees, bank charges, or mobile-money transaction costs.
• Fees for data migration, emergency recovery, custom reports, custom modules, or special technical work.
• Accounts suspended or terminated for fraud, abuse, illegal activity, chargeback misuse, policy violation, or security risk.
• Discounted, promotional, trial-to-paid, custom enterprise, or special-offer payments where stated as non-refundable.

4. Refund Request Period

Refund requests must be submitted within 7 days from the payment date unless a different period is stated in a written agreement or required by applicable law. Requests submitted after 7 days may be rejected, especially where the service has been activated, used, delivered, or reserved for your organization.

5. How to Request a Refund

To request a refund, contact Badawy Nexus using the details below and include enough information for us to verify the payment and account:

• Your full name and organization/business/school name.
• Account email, phone number, and tenant/business ID if available.
• Invoice number, receipt number, transaction ID, M-PESA code, PayPal transaction ID, card payment reference, or bank reference.
• Payment date, amount, currency, payment method, and plan/service purchased.
• Reason for the refund request and any supporting evidence such as screenshots or confirmation messages.

6. How Refunds Are Processed

If your refund is approved, we will normally process it to the original payment method unless that method is unavailable or another method is required by the payment provider or law.

Approved refunds are usually processed within 5–10 business days after approval, but the time for money to appear in your account may depend on banks, mobile-money providers, PayPal, card networks, or other processors.

7. Subscriptions, Renewals, and Cancellations

Cancellation stops future billing; it does not automatically refund payments already made for the current billing period.

• You are responsible for cancelling before the renewal date if you do not want to continue the subscription.
• If you cancel during a paid period, access may continue until the end of the paid period unless your account is terminated for violation.
• Monthly subscriptions are normally non-refundable once the billing period begins.
• Yearly subscriptions may be reviewed case by case, but used months, setup work, discounts, third-party costs, and administrative costs may be deducted where a partial refund is approved.
• Free trials must be cancelled before conversion to paid billing where the plan requires a payment method or conversion approval.

8. Web Design, Setup, Custom Development, and Professional Services

Payments for web design, setup, configuration, custom development, branding, training, consultation, data migration, integration, and implementation services are usually non-refundable once work has started.

• If a project is cancelled before work begins, we may refund the unused amount minus payment-provider fees, administrative costs, and any purchased third-party items.
• If work has started, we may deduct the value of work completed, time spent, materials prepared, third-party costs, and administrative costs.
• Completed work, approved milestones, delivered designs, deployed pages, configured systems, and training sessions are non-refundable.
• Delays caused by missing client content, late feedback, unavailable login access, changed instructions, or expanded scope do not automatically create a refund right.

9. Third-Party Charges

Some services depend on third parties such as M-PESA, PayPal, card processors, hosting providers, domain registrars, SMS gateways, email providers, WhatsApp/API providers, cloud storage, analytics tools, or app stores.

• Third-party charges are subject to the third party’s own refund, reversal, dispute, and processing rules.
• We do not control bank delays, mobile-money reversals, card network timelines, PayPal disputes, or domain registrar policies.
• Where a third-party cost has already been incurred, it may be deducted from any approved refund or treated as non-refundable.

10. Chargebacks, Payment Disputes, and Fraud Review

If you believe a payment is incorrect, contact us first so we can investigate. Unjustified chargebacks or payment reversals may cause immediate account restriction, suspension, or termination while the dispute is reviewed.

• We may submit invoices, logs, subscription records, access records, communication history, and proof of service delivery to the payment provider.
• Chargeback fees, reversal fees, fraud review costs, or administrative costs may be passed to the customer where lawful and appropriate.
• Fraudulent payments, stolen payment methods, false claims, or misuse of refund systems may be reported to relevant providers or authorities.

11. Credits, Extensions, and Alternative Remedies

Instead of a cash refund, we may offer a fair alternative where appropriate, including:

• Account credit toward a future invoice.
• Subscription extension or additional service days.
• Plan correction or feature access correction.
• Technical support, configuration repair, or service re-delivery.
• Partial refund where only part of the service failed or was unused due to a verified issue.

Credit has no cash value unless we expressly agree otherwise in writing.

12. Consumer Fairness and Legal Rights

Nothing in this Refund Policy is intended to remove rights that cannot lawfully be excluded under applicable consumer protection, contract, payment, or data protection laws.

• We aim to present prices, plan features, billing cycles, and major refund limitations clearly before payment.
• If a mandatory law gives you a refund, cancellation, reversal, correction, or complaint right, that law will apply.
• If any part of this Refund Policy is found invalid or unenforceable, the remaining parts continue to apply as far as legally possible.

13. Policy Changes

We may update this Refund Policy from time to time to reflect changes in our services, payment methods, pricing, legal requirements, or business practices. The updated version will apply from the date it is posted unless stated otherwise.

14. Contact Us

If you have refund, billing, cancellation, payment confirmation, or subscription questions, contact us: